Please read these terms and conditions carefully before using this service (the “Site/App”). Using this Site/App indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not use this Site/App.

We have the discretion to change our terms and conditions from time to time. On that note, we advise that you review them regularly. Your use of this Site/App will be deemed an acceptance of the terms and conditions existing at that time.

In this agreement:

‘We’, ‘our’ or ‘us’ means CTI Africa Limited trading as LifeGrow Tech.

‘You’ or ‘your’ means the person identified as the farm or the user of this Site/App.

A reference to a ‘party’ is a reference to us or you, and a reference to the ‘parties’ is a reference to both us and you.

Service Providers means an Agrononomist, Extension Worker or Agro-inputs/machinery dealer.

These terms govern our relationship with you now and in the future.

You warrant that you have either completed this booking process yourself or someone has assisted you with your authorisation.


CTI Africa Limited purposes to use technology to resolve the restrictions and challenges in the provision and access of agribusiness services in Uganda and Sub Saharan Africa at large. Through these Terms and Services, we seek to obtain your consent to participate in our LifeGrow Tech model, a smart agriculture solution, that purposes to provide you with an arsenal of services in agritech, precision agriculture and e-extension.


agritech is the remote investigation and management of farms by use of telecommunication technology to deliver agribusiness services such as farm assessments or consultations. There are three main types of agritech; Store and forward, Remote monitoring and Real time interactive services. This typically occurs when the agribusiness provider and farm are not in the same physical location. User information is transmitted electronically and may be used for farm investigation, service provision, follow-up, and/or farmer training. Any and all farm records, including but not limited to, farm agribusiness records, farm agribusiness images, farm-agronomist interactive audio or video, data communications, output data from agribusiness devices, sounds and video files are included. We intend on using mobile phones and other wireless technology in agribusiness care. The most common application is the use of mobile devices to educate farmers in agribusiness.

A single agribusiness resource can serve a large population. For farmers, a major benefit of agritech is convenience. Mobile technology allows users to continuously track and manage certain farm data without having to see their agribusiness provider.

Call-The-Agronomist (CTA) is an agritech and precision farming platform that allows agronomists and farms to electronically transfer video and or audio consultations, images, crop cycle recommendations and other agribusiness data, captured using CTI Africa’s devices and software, through a secure online portal.


CTI Africa voluntarily subscribes to the farms local country privacy and confidentiality demands. We have high level of network and software security protocols to protect the confidentiality of farm information and data. Measures to safeguard farm data and to aid in protecting against intentional or unintentional corruption of farm information are in place. All existing laws regarding privacy and security of your farm information and copies of your agribusiness records apply to this agritech farm service, as well as the audio and video information transmitted, received and stored electronically as part of this service.

CTI understands that the resulting video images and audio recordings of the farm, or any likeness of the farm, may be captured and stored electronically with its platform. These recordings and complete agribusiness information may be viewed and used for purposes of allowed evaluation, training, education, product and platform quality control and improvements, research, and otherwise, which may include data access not just with CTI Africa’s personnel but also CTI Africa partners and affiliates. By participating in an agritech or precision farming consultation service, it is understood by farm, and farm consents, to CTI Africa using any images, audio recordings, video recordings and agribusiness information provided by the farm for the purposes outlined above or as otherwise by applicable law and our Privacy Policy.

We may use your contact details to send you (via post or electronically) information about new farm management practices, newsletters or special offers unless you write to us to decline this service.

We will only use your telephone number for contacting you about your appointment. We will never use your telephone number for 3rd party marketing purposes.


1. We reserve the right to withdraw or amend the services we provide on this Site/App without notice. We will not be liable if for any reason this Site/App is unavailable at any time or for any period. 2. From time to time, we may restrict access to some parts of this Site/App, or this entire Site/App, to users who have registered with us. 3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.


1. Subject to the Copyright and Neighbouring Rights Act 2006 and the regulations thereto, you may print and download extracts from this Site/App for non-commercial use on the following bases: a. no documents or related graphics on the Site/App are modified in any way; b. no graphics on the Site/App are used separately from accompanying text; and c. no copyright and trade mark notices are removed. 2. You agree not to: a. use any part of the materials on this Site/App for commercial purposes without obtaining a licence to do so from us or our licensors; b. copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of this Site/App, except as permitted above; c. provide a link to this Site/App from any other service without obtaining our prior written consent.


1. Unless otherwise specified, we are the owner or licensors of all intellectual property rights in the Site/App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 2. Unless otherwise specified, the authors of the literary and artistic works in the materials contained in the Site/App have asserted their moral right pursuant to Section 10 of the Copyright and Neighbouring Rights Act 2006 to be identified as the author of those works.


1. The information contained in the material on this Site/App is for information purposes only and does not constitute advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of this Site/App, or by anyone who may be informed of any of its contents. 2. To the extent permitted by law, we hereby expressly exclude: a. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; b. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with use of this Site/App, including without limitation any liability for: (i). loss of income or revenue; (ii). loss of business; (iii). loss of profits or contracts; (iv). loss of anticipated savings; (v). loss of data; (vi). loss of goodwill; (vii). wasted management or office time; and for any other loss or damage of any kind, however arising whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 3. We do not exclude liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.


This Site/App may contain material submitted and created by third parties including other Site/App users and third-party data providers. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material and we take no responsibility for such material. You acknowledge that the provisions of these terms and conditions, including but not limited to clauses mentioned above apply to information provided by third party data providers and that you have no right to take any action against third party data providers as a result of your use of this Site/App.


Where this Site/App contains links to other Site/Apps and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those Site/Apps or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them except as may be required by law.


1. By submitting any material to us, you : a. automatically grant us a royalty-free, perpetual, irrevocable licence to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content; and b. waive all your moral rights in such materials. 2. You acknowledge that we are not obliged to publish any material submitted by you. 3. You agree not to post any material: a. that is threatening, defamatory, offensive, abusive, liable to incite racial hatred, discriminatory, blasphemous, pornographic, in breach of confidence, in breach of privacy; or b. for which you have not obtained all necessary licences and/or approvals; or c. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Uganda; or d. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting material in breach of clause this clause.


A farm may withhold or withdraw consent to the agritech or precision farming service at any time before or during the consult without affecting the right to future care or service provision. The request to revoke consent must be in writing and received by CTI Africa. Please see CTI Africa’s Privacy Policy. If the farmer revokes his/her consent, the video images and audio recordings may be destroyed and no longer used by CTI Africa. Any use of video images or audio recordings made with the farm’s permission prior to CTI Africa’s receipt of a revocation cannot be changed or undone.


By agreeing to the agritech or precision farming consultation, it is understood that video and/or audio technology will be used to conduct the farm management service, and that there are limitations to the technology and the process of agritech, including the potential for incomplete exchange or loss of information. Also, it is understood that in the course of this agribusiness evaluation, only information that is presented directly to the provider during the consultation can be used, and CTI Africa, or its providers and affiliates, are not responsible for liabilities related to critical agribusiness information that is omitted by the farm or that is not gathered during the consultation.

As with any agribusiness procedure, there may be potential risks associated with the use of agritech and precision farming. These risks include, but may not be limited to:

Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate agribusiness decision to be made by the provider.

The provider may not be able to offer agribusiness service provision to the farm using agritech equipment nor provide for, or arrange for, any emergency care that may be required.

Delays in agribusiness evaluation and service provision can occur due to deficiencies or failures of the equipment or software.

Security protocols can fail, causing a breach of privacy of confidential farm information. A lack of access to complete agribusiness records may result in errors in agribusiness judgment.


The alternatives to an agritech consultation are clear, and in choosing to participate in an agritech consultation, it is understood that some parts of the investigation involving physical tests may not be conducted.

The farm and / or farm manager have the right to inspect all information obtained and recorded during the course of an agritech interaction, and may receive copies of this information for a reasonable fee. Such inspection and copying of records shall be subject to CTI Africa or affiliate’s policies and procedures. The anticipated benefits, diagnoses and results of care from the use of agritech cannot be guaranteed. If the agronomic condition of the farm is not improved, then the farm will seek local emergency care as needed and as decided by the farm or farm manager. It is understood that the farm’s condition may require a referral to a specialist for further evaluation and service provision.

It is understood that in some cases, agribusiness or farmer education services are provided by agronomists who are not employees or agents of CTI Africa. Such agronomists are solely responsible for ensuring any agribusiness or farmer educational services are provided in compliance with applicable Ugandan law and agribusiness license requirements, and within the applicable standard of care. While CTI Africa strictly vets all providers on its platform to deliver a high quality of care, CTI Africa is not responsible for outcomes of the delivery of agribusiness, or the quality of agribusiness delivered by agribusiness providers utilizing the CTI Africa platform. It is understood that there are alternatives to using agritech or precision farming for agribusiness care needs.

The farm understands that if he/she is authorized to access CTI Africa under the terms of a sub-license between his/her agribusiness provider and the farm, his/her agribusiness provider is permitted to grant the farm this limited sub-license based upon a license granted to the agribusiness provider by CTI Africa.

Any and all questions can be sent directly at any time to CTI Africa via email at


We offer non-discriminatory services. Our services are provided to individuals of all ages regardless of gender, colour, ethnicity, creed, national origin, or disability.


A parent or legal farm manager will need to be present during all calls or appointments unless prior written confirmation has been provided to the clinic.


Users of this service shall be charged a fee that covers technical services provided by CTI Africa , and (if applicable) may also cover a fee collected by CTI Africa  as a collection agent for a physician providing either agribusiness services or farmer education services who is delivering such services as a third party and not as an agent or employee of CTI Africa. Such physician is responsible for ensuring any agribusiness or educational services are provided in compliance with applicable country law and agribusiness license requirements. If the farm is connected with his/her agribusiness provider via CTI Africa, the farm agrees to pay his/her agribusiness provider directly for any charges incurred for access to these services.


Payment must be made in advance of service provision for all services unless you have an exclusive account with us. Payment must be made in advance for all running clinic sessions.


All offers and promotions cannot be exchanged for any cash value. The promotion and offer or voucher should only be used by the intended person and as such we may ask for ID proof from the person producing the voucher to verify they are the recipient. Promotions and offers cannot be shared between individuals.

All vouchers unless otherwise dated are to be used within 1 year of their receipt or known release from the clinic to an event or promotion.

All offers and promotions may be subject to special arrangements or exclusions and CTI Africa reserves the right to offer ‘introductory’ sessions to specific practitioners which may exclude some self-employed practitioners and the company directors. Where possible a full list of who the offer applies to can be provided in writing prior to your appointment.


If you are planning to use private agribusiness insurance (pmi), please contact your insurer as soon as possible and before your first appointment to ensure you meet the terms of your policy.

The procedures of insurance companies differ and some require the policyholder/farm to obtain a referral before they grant authorisation to commence service provision.

Naturally, if you are in pain you wish to be treated as quickly as possible and we wish to offer the earliest available.

Some insurers do not cover the full fees for service provision.   Once we have your authorisation details we can invoice at the fee agreed by us with your insurer.   Until we receive the authorisation details we will invoice at our standard rates and you may be liable for the costs.

We will send your invoices to your insurance company directly for payment once we have all the details. Your insurance company may inform us that the invoices are your liability, for investigationple, due to excess, shortfall, benefit limit exceeded. In this case, please settle your account with us within 30 days of notice.

Your practitioner may recommend an alternative service provision to speed your recovery and this may not be covered by the original authorisation. Please check with your insurer and obtain a fresh authorisation if necessary.

If you have any questions relating to your private agribusiness insurance it is best to direct them to your insurance company in the first instance. We will do our best to assist you in the claim process.


You may book appointments with us via our app, by telephone or by email.

Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.

The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person.


We recommend that you arrive before your appointment time, allowing sufficient travel time during the traffic rush hours.

If you arrive more than 10 minutes late for your appointment, we may reschedule your service provision for another time and you may be charged a late cancellation fee.

If you arrive late and agree to receive a shorter service provision than normal, you agree to pay the full cost of that service provision.


If you provide a landline telephone number (rather than a mobile telephone number), we will attempt to call you before the day of your service provision to confirm the time and date of your booking.

If you provide us with a mobile telephone number, we may send you a SMS text message to confirm the time and date of your booking.

If you provide us with an email address, we may send you an email message to confirm the time and date of your booking.

If you give us less than 48 hours’ notice when cancelling a booking or do not attend an appointment, you agree to pay the cancellation charge or the full cost of your service provision (whichever amount is smaller). These charges may be waived in exceptional circumstances.

We sometimes need to contact you to change the time and/or date of your booking. Whenever possible, we will give you as much notice as we can when doing this. In the instance of unforeseen staff illness, we may be forced to reschedule your appointment at short notice. No discounts will be offered in these circumstances.


24 hours’ notice is required for cancellation of appointments, otherwise, a full charge will be incurred. Missed sessions without the 24 hours’ notice will be fully chargeable as if intended.


We value the views of all clients, and welcomes comments and suggestions from our clients. We endeavour to provide a service of the highest standard at all times, in relation to service delivery and our commitment to work in partnership with our clients, to deliver their agribusiness in a way that meets their needs.

Our company director will ensure all comments and suggestions are communicated to the lead clinician and produce a quarterly and annual report for The Board of Directors. Our company director is the key contact for our clients to deal with any problems that may arise, including client complaints.

A formal complaints’ policy is available to all clients upon request. Below is an outline of our complaints policy.

Clients are encouraged to give their feedback, at times when clients wish to make a complaint; the process will be managed by the company director. If a client raises a matter of concern with a member of staff, the members of staff should advise the client of the complaints policy and direct the client to the company director. When the company director is on planned or unplanned leave alternative arrangements will be made to manage the complaints procedure.

Clients are advised to address their complaint in writing to CTI Africa Limited, Plot 59, Lubowa Estate or .

All complaints will receive written confirmation within two working days upon receipt of the complaint, outlining the stages of the investigation.

A full response will be made in writing within 20 days of receipt of the complaint, outlining the investigation process, steps taken and outcomes and actions taken following the investigation of the complaint.

All complaints will be investigated by the company directors, with an investigation report to be presented to The Board of Directors. Complaints will be correlated with the annual results of the client satisfaction survey, to enable the directors to review and assess service delivery and the views of our clients.

LifeGrow Tech acknowledges complaints as a serious matter, and is committed to rectify areas that may cause concern or dissatisfaction for our clients.

A summary of complaints and the outcomes will be presented at team meetings, to ensure relevant areas of concern, action taken, and changes in practice as a result of the complaint investigation, are communicated to all members of staff and associates.


We use a standard form to make it easier for us to recognise a genuine request and make it easier for the individual to include all the details they might need in order for us to locate the information they want. Click the link below to access the SAR template. You can also make an SAR request verbally, please contact our reception team to action.


If the SAR is valid, we will action without delay and at the latest within one month of receipt. Where the request is complex or numerous we will action within three months.


A person is only entitled to their own personal data unless they are acting on behalf of someone. If information is being requested via a third party e.g. a solicitor, GP surgery or insurance company acting on behalf of a client or by an individual wanting someone else to act on their behalf, we will need to be satisfied that the third party making the request is entitled to act on behalf of the individual. It is third parties responsibility to provide evidence of this entitlement. This could be in the form of:

Written authority to make the request

General power of attorney

If we feel that the individual may not understand what information would be disclosed to a third party who has made a SAR on their behalf, we will send the response directly to the individual rather than the third party. The individual may then choose to share the information with the third party after having a chance to review the information.


Even if a child is too young to understand the implications of SAR rights, the data held about them is still their personal data. It is the child who has a right to access the information held about them, even though in the case of young children these right are likely to be carried out by a parent/farm manager.

Before responding to a SAR for information held about a child we will consider whether the child is mature enough to understand their rights – if the answer is yes then we will respond directly to the child rather than the parent. When considering cases that are borderline, we will also take into account:

The child’s level of maturity and ability to make decisions like this

The nature of the personal data

Any court orders relating to parental access or responsibility that may apply

Any duty of confidence owed to the child or young person

Any consequences of allowing those with parental responsibility access to the child’s or young person’s information

Any detriment to the child or young person if individuals with parental responsibility cannot access this information

Any views the child or young person has and whether their parent should have access to information about them


In order to avoid personal data being sent accidentally or as a result of deception, we have a duty of care to ensure we know the identity of the requester. We will, therefore, ask for enough information to judge whether the person making the request is the individual to whom the personal data relates to or a person authorised to make a SAR on their behalf.

If the identity of the person making the request is obvious to us, we will not request a lot more information, however, we will not assume that, on every occasion, the person making the request is who they say they are.

We may in some circumstances ask for documentation providing evidence of birth or a passport and check that we have the requesters correct postal or email address (or both) before supplying any information in response to a SAR.


You agree that any dispute or claim (including personal injury claims) related to your use of the service is subject to the exclusive jurisdiction of the appropriate court in the state in which your care was originally given on-site by Mayo, or at which care was requested, and will be adjudicated pursuant to the laws of that state. This agreement also applies to anyone claiming on your behalf.

By completing the registration process on Call-The-Agronomist (CTA) the farm and/or farm manager acknowledges that he/she understood the above information, and hereby voluntarily and freely gives consent to participate in the CTI Africa  agritech farm service, and to any related evaluation, assessment, and farm investigation as the consulting farm care provider deems appropriate for their current agribusiness condition Accept Terms and condition

CTI Africa reserves the right to revise these terms and conditions at any time without seeking prior consent of any farm, farm manager or any persons that have consented to these terms and conditions.